Privacy Policy
Effective Date: 1/25/2026
Website: waynesacandheating.com
Business Name: Wayne’s Air Conditioning & Heating
Address: 1322A Erie St S, Massillon, OH 44646
Phone: (330) 862-8849
Email: chris@waynesacandheating.com
Waynes Air Conditioning & Heating (“we,” “us,” “our”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or contact us online.
Information We Collect
Information you provide to us
When you fill out a form, request service, or contact us, we may collect:
- Name
- Phone number
- Email address
- Address or service location (if provided)
- Details you include in your message (service requests, questions, etc.)
Information collected automatically
When you use our website, some information may be collected automatically, such as:
- IP address
- Device type, browser type, and operating system
- Pages viewed and time spent on the site
- Approximate location (city/state) based on IP address
- Referring website or traffic source
This information is typically collected using cookies and similar technologies.
How We Use Your Information
We may use your information to:
- Respond to your requests and messages
- Schedule service appointments or provide estimates
- Provide customer support
- Improve our website and services
- Send service-related communications (such as appointment confirmations or follow-ups)
- Help protect our website and prevent fraud or abuse
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Enable core website functionality
- Understand how visitors use our site
- Improve performance and user experience
You can control cookies through your browser settings. Disabling cookies may impact how the website functions.
Analytics and Advertising
We may use analytics tools (such as Google Analytics) to understand website traffic and improve site performance. These tools may use cookies or similar technologies to collect information about your use of the website.
If we run online advertising (for example, Google Ads), we may use conversion tracking to understand whether ads lead to calls or form submissions. This helps us measure marketing performance and improve relevance.
How We Share Information
We do not sell your personal information.
We may share information in limited circumstances, including:
- Service providers that help us operate our website or communications (website hosting, analytics, form/email delivery, scheduling tools)
- Legal and safety reasons if required to comply with law, enforce our policies, or protect rights and safety
- Business transfers if our business is involved in a merger, acquisition, or sale of assets
Service providers are permitted to use your information only to perform services for us.
Communications (Calls, Texts, and Email)
If you contact us by form, phone, or email, you may receive communications related to your request (such as appointment scheduling, confirmations, service updates, or follow-ups).
If you opt in to marketing communications (when available), you can opt out at any time by following unsubscribe instructions in an email or contacting us directly.
Data Security
We take reasonable steps to protect your information. However, no method of transmission over the internet or storage system is 100% secure, and we cannot guarantee absolute security.
Data Retention
We keep information only as long as necessary to respond to your request, provide services, meet legal or business requirements, and maintain records.
Your Privacy Rights
Depending on where you live, you may have rights to:
- Request access to the personal information we have about you
- Request correction or deletion of your information
- Object to or restrict certain processing
To make a request, contact us using the information below.
Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to third-party websites (such as social media platforms or embedded tools like maps). We are not responsible for the privacy practices of those third parties. Please review their policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy, contact us:
Wayne’s Air Conditioning & Heating
1322A Erie St S, Massillon, OH 44646
(330) 862-8849
chris@waynesacandheating.com